CUSTOMER SERVICE

At Allure Collective, we want your experience to feel just as elevated as the pieces you receive. Our team is here to assist with questions regarding your order, sizing, shipping, exchanges, or general inquiries.

CONTACT US

For customer service inquiries, please contact us at:

Email: info@shopallurecollective.com

Please include your full name and order number when contacting us regarding an existing order so our team can assist you as quickly as possible.

RESPONSE TIME

Our customer service team responds to inquiries within 1–2 business days, Monday through Friday.

Messages received on weekends or holidays will be addressed on the following business day.

ORDER ASSISTANCE

Once an order has been placed, we begin processing it as quickly as possible. If you notice an issue with your shipping address or order details, please contact us immediately.

While we will always do our best to assist, changes or cancellations cannot be guaranteed once an order has entered processing.

SIZING & PRODUCT QUESTIONS

Need help choosing your size or have a question about a piece before ordering? We’re happy to help. Contact our team with the item name and your question, and we’ll provide as much guidance as possible.

SHIPPING & EXCHANGES

For information regarding processing times, shipping, pre-orders, and exchanges, please review our Shipping Policy and Return & Exchange Policy.

Thank you for choosing Allure Collective.